Booted from beta access, even though I have a key

Same problem

I have the same problem
146h and cant log in, I need to buy early access. How many times for fuk sake. I have it on 3 different profile on ps5 but use only one. Someone can help? I cannot evet contact with support because need to log it right? To generate stupid code

You can contact but without code it will be longer I guess, anyway I sent two emails with code and without, 4 days and no reply. Looks like this game is not for us 😂

Seriously, GGG?

After 200 hours playing Early Access and buying merchant tabs, now you tell me I can't log in anymore and need to buy the game twice?

How ridiculous is that?

Now I hate ggg

GGG, are you serious? In 2025, these kinds of restrictions feel like a slap in the face to players.
Competitors, like Blizzard, have always allowed you to play on any account — if the game is purchased, it’s available to everyone on the console. That’s the industry standard, that’s the norm on PS5.

And here we’re stuck with some kind of archaic nonsense: you buy a game and — surprise — it’s “locked” in such a way that you can’t even properly play it on another account. This goes completely against the very logic of the platform and what players expect.

You’re digging your own grave here: instead of inviting friends and family into PoE2, I have to explain that even on the same console, the game behaves unlike any other. How am I supposed to tell my 10-year-old son that he’s lost his profile and characters and can’t play anymore — while dad still can?!

Just admit it’s a bug and fix it already. The game broke right after the free weekend — which, by the way, was useless for those of us who already bought the game.

And the cherry on top? You unleash this outrageous mess right at the start of a new season!

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Adam_GGG schrieb:

Hi,

You must be on the account that purchased the game in order to play. Other accounts on the same console must purchase their own copy.

The update screwed up the PSN license. I had to restore the license from PSN account setting in the PlayStation menu.

Same happened to me I have shared licence and now second account on the same ps5 cannot login to the game saying it needs to buy a game. The game worked prior to the Free weekend. GGG do something.
Restoring the license on main account did not solve the problem.