Support
Before reporting a technical problem, please check this list of common problems and our suggested solutions hier.
Please post gameplay and quest related questions in the Spielhilfe-Forum and please post bug reports in the Fehlermeldungen-Forum.
We can not restore dead hardcore characters or lost items for any reason. This is a general policy and we do not make exceptions. Due to bugs, items may be lost or characters may die due to reasons outside of your control. Please do report these incidents in the Fehlermeldungen-Forum, but do not contact support asking for restoration. We are working hard to fix the underlying problems so that such losses do not occur in the future.
Falls du glaubst, dass du deine Waffen verloren hast, dann hast du möglicherweise zu deinem alternativen Waffenset gewechselt. Prüfe dies, indem du die [X]-Taste drückst, bevor du eine Fehlermeldung abschickst.
For technical difficulties with the game/website, please post in the Forenbereich “Technischer Support”.
Support
If you're experiencing payment, microtransaction or account issues, please e-mail us to open a ticket.
Um diesen Prozess zu beschleunigen, kannst du einen Verifizierungscode im Spiel erstellen.
Melde dich hierfür im Spiel an und gib /verify in die Chatkonsole ein, um einen Code zu generieren.
Then paste it below and click Verify.
