Heist sound crash since update. No sound until game close Ps4

I have noticed this seems to happen more frequently for me with the new undertaker amulet skin in delve, though not a big sample size yet. I can run a delve without it fine and so far within 1 or 2 after i set that skin sound cuts out. I watched the saved video clips and it seems like there is spider hissing or vase breaking sounds right before it cuts out for me.

I am on Ps4Pro and have hdmi sound to my tv and optical out going to a headset for the sound setup.

The sound cut off in delve can happen immediately after starting the game or I can play for hours in maps without issue. And I never use rest mode my console is turned off after I'm done each day so it's not from being on too long.

"

vodkarules schrieb:

I have noticed this seems to happen more frequently for me with the new undertaker amulet skin in delve, though not a big sample size yet.

Good recognition and I can vouch for this but includes sound problems happening with mapping and delve too. I thought this was related to latest patch but the frequency really increased once I added the cosmetic amulet around the same time. I'll get 1-2 sound outages per hour while mapping and lucky to last 5 minutes without an outage in delve or heist.

Happens most frequently for me during party play, but not exclusively so.

Perhaps someone with a Reddit account could make a thread on there? Because another player who was emailing with support for over two weeks with no avail, made a thread and was promptly answered that it would be fixed soon...

*sigh*

What a joke...

"

Alexander_GGG schrieb:

Hi all.
We've been looking into this issue in the past several weeks but so far we have not been unable to reproduce the problem on our end. No matter how hard we stress the game the sound always recovers and the system sounds never goes away.

We are looking for a more reliable way to reproduce the issue.
A few questions that we have:
How long does it take for the issue to occur?
Does it happen if the console was fully turned off or restarted?
What type of sound output are you using? (tv, headphones etc)
Are there any specific skills/events that trigger this more often?

1 - Its completely random, and occurs anywhere. But Dunes map is where I get it most (after a few seconds I enter the map the sound stops, if I close the game and restart, when I Enter the map the sounds crashes again!). I'm just avoind this map for now.
2 - Its random. Sometimes I play for hours and never happens. Sometimes a few minutes playing.
3 - yes, happens when I turn on the ps5, when I just came from standby, or when I restart the console. Again, its random.
4 - TV. Never had the problem with headphone so far, but I use like 99% of the time tv speakers.
5 - Dunes map. And I guess when there is to many mechanics close and happening at the same time, I had the sound crashing a few times when I was doing blight, with eldrich minions, harbinger and betrayal all happening together. But its not a rule, coz happens anywhere.

I play on ps5. I changed the audio for 3d and the problem still happens. I turned it off and happens too. And its annoyning, coz all system sound just stops!!! and its too much time losing restarting the game.
Please fix this :(

I've been having this same issue for about 2 to 3 months now. I think it has to do with NS item filter. Everytime I kill a bunch of enemies at the same time the item filter makes the gong sound for valuable items my sound pops and then go's quiet until I restart the game. It's a pretty big issue if you ask me and needs to be taken care of. I'm on Ps5. Maybe just disable the sounds to the item filter and see if that is the issue.

Its not only a heist issue its on every single map and in delve..im on the PS5 and not playing with a headset

"

TweasureCat schrieb:

I have found that if I turn all volume sliders down except for Dialog I do not experience this issue. It sucks playing without effects and item sounds but its better than losing sound system wide and I can at a minimum hear boss voice lines.

Good tip. I'll do some further testing with the volume sliders.
It happens very regularly in Heists with my Glacial Hammer character so even running two Heists is enough for me to know if it works.
-First I only set Item Filter alerts to 0 and it still happened. Then I set every other to 0 after it happened and I regretted that because the pop sound now kept playing from time to time (every 3-6 seconds I reckon). That never happened before and I was glad when the Heist was over and I could exit PoE.
-Did two Heists with only Dialogue on and no sound crashes.
Will have to do further tests with the other sliders one by one but I'm done for today.

You only need to turn down sound effects slider all the rest are fine to use. It still sucks though they need to fix this shit aleeady.