Help I’ve been muted? Console ps5

I was playing as normal and my game froze and kicked me and said I performed too many actions, when I returned to the game all my settings had been reset and I can’t type anything in chat it just says unable to perform that action while muted .. pls help It makes it pretty hard to trade

If you want to appeal a chat mute, contact Support.

Do you have crossplay enabled properly this messed with my guildies