Issues on PS5

Hello dear support team,
My two friends and I are playing Path of Exile 2 on the PS5 and we often encounter a problem where, when we start a map in the Atlas, our game gets stuck on the loading screen. Restarting the game or the console doesn’t help. Most of the time, the issue resolves itself only after being offline for several hours.

Is this a known issue? And do you have any suggestions or solutions for it?
We’ve also tried logging into other characters, and those work without any problems — the issue always remains with the one specific character that can't log in.