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It's been more than 2 months and there is no reply from support, it's been more than 15 yrs of gaming never experienced this level of support response. I just asked for the refund of points I given all my details now how long should I have to wait for response . I never expected this from ggg.ggg I have no hard feelings but I think the support department is not resolving any problem, they just reply once and don't reply back , please look after this.
Zuletzt bearbeitet von Sagar7714#0729 um 11.02.2025, 02:18:17 Zuletzt angestoßen am 17.02.2025, 14:28:31
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Community_Team schrieb:
We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.
In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.
The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time.
Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000.
We really appreciate everyone's patience while the Support Team has been working hard to get through the requests we receive and can assure you that we are bolstering the Support Staff member numbers to ensure more timely responses in the future.
If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can.
You deserve better customer service than we’ve been able to provide despite the best efforts from our team and for this we are sorry.
If you currently reside in New Zealand or Australia, are either a New Zealand Citizen, Resident or Australian Citizen and would like to apply for a position in the Support department, please send an email through to contact@grindinggear.com. Positions are only available for people who would like to work at our office in Henderson, New Zealand.
https://www.pathofexile.com/forum/view-thread/3703227
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Beitrag vonClimet#7103am 09.02.2025, 09:58:05
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Back in December, they replied to my first email within a few days - asking for more details - but they went radio silent after I gave it to then.
As they have requested, I never sent any other follow ups since December. NGL it feels like they just ignored the follow up & marked the ticket as resolved.
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I feel the same way. More than a month since I replied to them and no response. My friend has been waiting even longer.
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Update to my earlier post - it took almost 2 months but support has finally responded and resolved my issue.
I've still got my fair share of criticisms for the game, but credit where credit is due - good job support.
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Community_Team schrieb:
We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.
In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.
The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time.
Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000.
We really appreciate everyone's patience while the Support Team has been working hard to get through the requests we receive and can assure you that we are bolstering the Support Staff member numbers to ensure more timely responses in the future.
If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can.
You deserve better customer service than we’ve been able to provide despite the best efforts from our team and for this we are sorry.
If you currently reside in New Zealand or Australia, are either a New Zealand Citizen, Resident or Australian Citizen and would like to apply for a position in the Support department, please send an email through to contact@grindinggear.com. Positions are only available for people who would like to work at our office in Henderson, New Zealand.
https://www.pathofexile.com/forum/view-thread/3703227
Not my problem.
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Zuletzt bearbeitet von Climet#7103 um 17.02.2025, 12:07:20
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Beitrag vonClimet#7103am 17.02.2025, 12:07:10
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I had twitch drops that were sent to the "wrong account" that I didn't know I had.
I posted, got a response a few weeks later, and submitted my response. This was December,
They responded and fixed my issue on thursday of last week.
They are getting through it, just be a bit more patient.
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Beitrag vonEpyoch#8151am 17.02.2025, 12:36:30
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Community_Team schrieb:
We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.
In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.
The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time.
Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000.
We really appreciate everyone's patience while the Support Team has been working hard to get through the requests we receive and can assure you that we are bolstering the Support Staff member numbers to ensure more timely responses in the future.
If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can.
You deserve better customer service than we’ve been able to provide despite the best efforts from our team and for this we are sorry.
If you currently reside in New Zealand or Australia, are either a New Zealand Citizen, Resident or Australian Citizen and would like to apply for a position in the Support department, please send an email through to contact@grindinggear.com. Positions are only available for people who would like to work at our office in Henderson, New Zealand.
https://www.pathofexile.com/forum/view-thread/3703227
They wrote this One Month ago and not a week ago.
Try again.
But Hey...you can buy our new stash tab!
Zuletzt bearbeitet von Babonzo#0016 um 17.02.2025, 14:22:31
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Beitrag vonBabonzo#0016am 17.02.2025, 14:21:57
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They wrote this One Month ago and not a week ago.
Try again.
But Hey...you can buy our new stash tab!
It's valid though, as per my experience (resolving my two month old email, today). Like I said, you have to give credit where credit is due - they have a massive backlog & aren't just ignoring emails.
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