POE 2 Complete PC Freeze while loading screen

Hello,

I, and many others, experience complete PC freezes while randomly loading into the zones - requiring hard PC reboot.

I do not have this issue in other games. That said, I had several PC freezes in POE 1 a few days ago when I wanted to check some MTX, so either 24H2 caused that or some of the recent POE 1 patches, as the original Settlers league had zero issues for 200 hours.

Nvidia 4080 Super
AMD 7800x33
Windows 11 24H2

EDIT 1 (GGG Reply):
"
Timothy_GGG schrieb:
Hi everyone, whilst we have already been investigating this issue already, it would be massively helpful if you could provide your dxdiag output by doing the following on windows:

run > dxdiag > save all information

and sending me that file or it's contents in a private message.

Thanks!


EDIT 2:
The only solution that fully resolved the freezes for me was a clean installation of Windows 23H2. It's been four days now with zero crashes or freezes.

In case you want to try it out, here is a guide:
https://pureinfotech.com/download-windows-11-23h2-iso-after-24h2/

EDIT 3 (GGG Reply2):
"
Timothy_GGG schrieb:
Hello again everyone.

As the patch notes mentioned; there is a temporary fix regarding this for users on Windows 24h2 (26XXX) in the current build of Path of Exile 2 (It will be backported to PoE 1 when that receives a client patch).

For those who haven't had any success related to a full PC freeze/crash when multithreading is enabled please once again send me your dxdiag output and adding --ex-crash-report to your launch options (if you only experience this on DX12). The engine team are working with both NVIDIA and Microsoft to sort any issues that we cannot reliably fix.

Thanks again and please keep this thread civil so support doesn't have to lock this as there is lots of useful information.

Zuletzt bearbeitet von Timothy_GGG#0000 um 09.02.2025, 16:28:59
Zuletzt angestoßen am 10.02.2025, 09:22:47
I have this from time to time. Fix is to disable multithreading.

GGG hasn't acknowledged this bug yet, but happens with PoE1 and PoE2.
Same CPU & GPU and also on 24H2. Disabling Multithreading seems to fix the issue, but my god I'm not trying to play this game at 30–40 fps just for a bandage fix.
Same issue here.
Happens most when loading into The Ardura Caravan.

Mouse can move, but otherwise whole PC locked up. Alt f4, Ctrl Alt del, Ctrl shift esc all don't work.
Zuletzt bearbeitet von Higglefrizz#6296 um 06.12.2024, 23:20:02
+1
Same issue, had to forcefully restart my PC 8 times by now.


Nvidia 4080 Super
AMd 7800x3
Windows 11 24H2
This has happened to me entering the village, I got bad brains lads, I have no idea how to disable multithreading. Hope it gets fixed soon, I was really enjoying the game. Maybe the standard has gotten so low, but this title will be one of the best ever.
“Most men do not desire liberty; most only wish for a master that doesn't beat them.” Sallust (86-34BC)

also made a post about this forum seems to be getting spammed at the moment also seems to be alot of people also having this issue


https://www.reddit.com/r/PathOfExile2/comments/1h8d4to/freezingcrashing_computer/?sort=new
Also having this issue 9800x3d 3080.
Same issue: 5600X, 3070, Windows 11 24H2

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