New instance means DC for me

Hi,

When I go into new instance latency bar keeps going flat shape then disconnects me from server without error message.

I have this problem since last patch, I couldn't level my character in new league because of this issue.

**For example in new instance has water, water flows animation I can see but my character stops, can't move.

**Also my standart chars have same problem after new patch.

**If I keep clicking mouse button after I go into new instance, somehow it loads in 9-10 secs and I am able to play in this instance. (but this is temporary solution right, not permanent)

**Tried many things: re-install poe, re-install steam version, re-install client version, updated my graphic card driver, added --noasync to launch options, checked content of pack... result ZERO.

Hope to have your replies soon.

BUMP

Still having same issue. . .

Can you please go into your Path of Exile installation folder and open in the logs folder the Client.txt, and copy and paste the last couple/probably more than a handful of lines via pastebin.com (makes for easier reading).

I don't know exactly what we are looking for (I am not GGG) but we are looking for lines from your last session with 'disconnect' and 'instance server'

The line of connecting to an instance looks like this:

Date Time Number Connecting to Instance Server at IP ADDRESS:PORT

"

2019/02/04 13:22:07 1021609312 dc [INFO Client 18504] Connecting to instance server at 63.251.253.108:6112

Could you also double check with WinMTR that your connection the gateway is a ok?

GGG: MTR and Connectivity Issue Primer
https://www.pathofexile.com/forum/view-thread/1377789/page/1#p11291009

Let WinMTR run a couple of minutes so we get a lot of packets to send (300-500). And then post the report txt via pastebin.com (makes for easier reading).

PS: Does this also happen when using other gateways, rather than your preferred gateway?

Hi,

Thanks for trying to help.

Crashed after changing 3 instances (changed in a row to occur dc).

Here is log of client file: https://pastebin.com/MddS87Rp

And MTR file: https://pastebin.com/CMAXnZeb

PS: Yes, tried Singapore realm, also same dc occured.

Feel free to lend your voice to the 96 page thread of people with similar issues that GGG are studiously ignoring.

https://www.pathofexile.com/forum/view-thread/1933509

@ Corvonas thanks for the link, it seems it is a known intermittent and selective issue with GGG servers

@ billdoorstam35

The WinMTR looks fine.

To be able to escalate it further yourself to techsupport @ grindinggear.com please do the following:

(1) Do a WinMTR for a couple of minutes to the gateway (collect 300-500 packets send) and save it via a pastebin.com url.

(2) Log in to POE, log in via the same gateway, force the DC again. Go into the client.txt and put into WinMTR the last instance IP your were connected to and got disconnected from. From the Client.txt you posted, in this case, was 74.116.3.200

"

2019/03/13 21:27:11 11434312 da [INFO Client 3720] Connecting to instance server at 74.116.3.200:6112
2019/03/13 21:27:11 11434359 163 [DEBUG Client 3720] Connect time to instance server was 47ms
2019/03/13 21:27:16 11439390 8a6 [DEBUG Client 3720] Joined guild named HAYALETLER with 10 members
2019/03/13 21:27:17 11439781 a50 [INFO Client 3720] : You have entered The Dried Lake.
2019/03/13 21:27:47 11470109 7b4 [INFO Client 3720] Abnormal disconnect: An unexpected disconnection occurred.

And let WinMTR run with the last instance IP for a couple of minutes to collect again 300-500 packets of results.

Post this WinMTR txt report also into a pastebin.com url document.

Send these two reports and a link to this thread to techsupport. Don't forget to also provide your ISP name, details about your home network setup may be as well (eg do you use wireless or ethernet to your internet router https://www.pathofexile.com/forum/view-thread/1377789/page/1#p11291009 ) and your location (City, Country) and the local time you did the two tests.

The rest is up with GGG techsupport/server guys (eg looking into the server protocols, or doing a reverse test, idk).

I personally can't help you any further with that.